Depending on the services you use, we collect different kinds of information:
Information provided by the customer
We collect name, surname, email, nationality and date of birth. To be able to provide certain services, we may collect identification (like a photo of your government-issued ID) or other authentication information of the users and the representatives of the customers.
Information about payments
We collect payment information, such as your credit or debit card number and other card information and other account and authentication information, as well as billing, shipping and contact details.
We collect information about the operating system, hardware version, device settings, file and software names and types and device identifiers.
Cookies and other tracking technologies
We may also receive, store and process log data, which is information that is automatically recorded by our servers whenever you access or use the platform.
Information, provided by the User
We record the responses of the users provided during the assessment of their knowledge/competence.
Performance information of the User
In addition to the user responses, we also collect performance data such as tests progress, accuracy, reaction times.
Based on this information, we provide customers with reports about the knowledge/competencies of the User.
We provide various services
We use the collected information to enable you to access and use the application, access our training programmes, assessments and reports, as well as to manage, issue and validate certificates.
We communicate with you
We use the collected information to send you marketing related information, inform you about our services and about our policies, as well as our terms and conditions.
We improve our services
We analyse the collected information to evaluate and improve our products and services, to develop new products or features, and to conduct troubleshooting activities.
Information about the User
If the customer registered the User for the service, he/she will have access to his/her personal information, which was used for the registration, as well as information about the test’s progress. If the customer did not register the User for the service, he/she will have access to his/her personal information, only after the User made it available. Information about the performance of the User will be shared with the customer, only after the User made it available, regardless of whether the customer registered the User or not.
Information about the customer
Information about the customer and its representatives is accessible to the other representatives of the company.
Sharing information within the Safebridge companies
We share information we have about you within the other Safebridge companies.
Sharing with third parties
Anonymised information may be shared with third parties for the purpose of scientific research, development or improvement of services.
Sharing information outside the EU
We may transfer, store, use and process your information, including any personal information, to countries outside of the European Economic Area (“EEA”), for the purposes as described here.
As a user, you have the option to decide and control from the application, who will receive information regarding your performance. You may request written copies of your personal information saved by our company and we will provide them as soon as they are ready. In order though to complete your request, we may ask for proof of identification to verify your access request. In the case where your personal information saved by our company is inaccurate, we ask for you to inform us and we will update accordingly. You may also request to delete your personal information in accordance with the relevant data protection legislation. If you have any questions or complaints regarding the use of practices of your personal information saved by Safebridge, please contact us.